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2.43 / 5

User rating: 2.43

 



  • General Experience User rating: 2.4
  • Concession User rating: 1.75
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3.25
  • Customer Service User rating: 1.75

 

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Theater Reviews

Showing 1 to 4 of 4

horrible customer service

June 07, 2019

I've been coming to this movie theater for 15 years and boy did it go downhill. Before everyone was so attentive and helpful now everyone has and attitude when you asking for popcorn and soda. The last two times i've been there they had no A/C. Yup my kids and I sweating in a movie theater. Ridiculous. I use to have to bring a blanket for my kids. Now I have to bring my own Fan!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Disgusting service and management

February 19, 2019

The theater itself is nice, however, the staff is poorly trained and management is sub par. This theater needs improvement in staffing. Avoid the headache.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Beautiful Movie Theater

February 17, 2019

City Center 15 is in a nice and convenient location in White Plains. The theater is kept clean and seats are very comfortable but the staff should be better trained so they can handle customers concerns. This theater has discounted tickets on Tuesdays and Fridays, Starpass , special events and besides the concession stands, it has a restaurant on the same floor. I recommend this movie theater in White Plains.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

AVOID THE HORRIBLE STAFF AND MANAGER

February 15, 2019

Loved this movie theater till me and my partner had a HORRIBLE experience here. Thee front staff to get the tickets are less than knowledgeable and very condescending! The manager here is also the same, they do not know what customer service is and have very little to no experience handling issues or concerns a loyal paying customer might have. The staff here SUCKS! And are very rude if you can manage to get your ticket and the machines and not have any interactions with the staff you’ll have a great time.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1
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