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User rating: 3.13 Rate Theater

260 W. 23rd St, New York, NY 10011

212-691-5519 | View Map


3.13 / 5

User rating: 3.13

 



  • General Experience User rating: 3.66666666666667
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

 

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Theater Reviews

Showing 1 to 2 of 2

Very Good revamped Theater

October 18, 2021

I just wanted to add a positive review since the only review on here is completely misrepresenting the theater. The theaters are new, clean, and the projection is clear. The seats are very comfortable and the concessions selection is excellent. The only negative would be that the crew is still rather small (probably due to the pandemic) but the service was still good as everyone seemed attentive. They also have a day a week where tickets are discounted. It's definitely worth a visit and signing up for their membership.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

terrible smell in theater

February 29, 2020

Terrible smell in theater. A homeless person was there reeking of urine and feces. I went to tell the ticket taker and security guard downstairs, there was nobody on the floor to help and even downstairs there seemed to be only a skeleton crew of workers. The security guard told that somebody would come in and check on the situation. No one came. After the movie began, the smell got worse and I had to leave the theater in the middle of the movie to find someone. The people I originally spoke to had no idea and didn't seem to care. No apologies, no offer to make up for the fact that I was missing the movie and had to put up with the smell. I found someone else who went and escorted the person out. No one came to clean up and I can only imagine what state the chair he was sitting in was like. Truly disgusting.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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