Thank you for rating this theater!

User rating: 3.03 Rate Theater

12701 Manchester Rd., St. Louis, MO 63131

314-471-2239 | View Map


3.03 / 5

User rating: 3.03

 



  • General Experience User rating: 3.16666666666667
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3.16666666666667
  • Customer Service User rating: 2.83333333333333

 

Please rate this theater

  • General Experience *

  • Concession

  • Cleanliness

  • Theater Presentation

  • Customer Service


Type the code:




Theater Reviews

Showing 1 to 5 of 5

Always an A++ experience!

March 23, 2022

Great place to see a movie. Very clean and comfortable. Great deals throughout the week. Excellent customer service. The popcorn is always fresh and buttery. The food from their kitchen is fantastic. Be sure to try the burgers, they are tasty and huge! Awesome place for a family outing or date night.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Worst Popcorn and Customer Service

February 15, 2022

I ordered a large popcorn, and when ordering it I said oh your butter's not in a machine they said it's not going to be cold The popcorn's hot and it melts the better and it's okay and he said if it's not come back up I'm going to fix it. I come back the popcorn's ice cold, the butter's ice cold It's like eating cold grease on stale popcorn. I take it up there, the girl won't do anything about it she tells me supply chain issues is why they don't have hot butter and they have cold grease. I asked her to microwave it she told me they can't do that. I asked for a new popcorn and she said if I would have gotten a smaller popcorn my popcorn wouldn't be cold. I then asked well then can I get some small popcorns instead of big popcorn and she told me no. Worst Service Ever! Will drive the extra 20 miles to St Charles where the popcorn's hot and fresh and the butter is fresh and hot

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Terrible

March 15, 2019

Marcus won’t refund your money with customer service over the phone or by calling the theatre!!! Things arise that some people need refunds and they told me i have to come to the movie theatre pick up the tickets and then they can refund them?!? Are you kidding me? They can sure take my money over the internet but can’t refund my money? Marcus SUCKS! Plus it’s always dirty and the foods terrible. Won’t be going back.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

December 09, 2018

Overall experience was extremely poor. Waited over 30 minutes for the movie to start. Theater was extremely dirty. Very disappointed. Will not be back to this theater.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Very best popcorn in town

May 12, 2018

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
  Change Location