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User rating: 3.26 Rate Theater

4403 Palisades Center Drive, West Nyack, NY 10994

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3.26 / 5

User rating: 3.26

 



  • General Experience User rating: 3.5
  • Concession User rating: 3.4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3.2
  • Customer Service User rating: 3.2

 

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Theater Reviews

Showing 1 to 5 of 5

Best Theater in Rockland

September 04, 2020

Picture, sound, and all around! This theater has everything you could ask for including comfortable seating. Making this theater your choice is your best bet when in Rockland County. I couldn’t think of anything negative to write into this beside it always being packed but that should speak for itself.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best popcorn in town!

June 16, 2019

Sound level and picture quality were great with comfortable seating and great popcorn! Not the cleanest theater around but it was very busy and looked understaffed with kids However,the man who ripped our tickets was quite charming

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great choice for family fun!

June 09, 2019

Took my family and we had a blast! Great recliner seats and high quality screens with clean auditorium Concessions were slightly expensive,but what isnt now.However the tickets customer service and staff were pleasant Ive seen some review on here that might be by competition.Who writes an extremely detailed negative review giving out the Manager name.I mean cmon Well,we had a great time and joined whats called a stub choice membership

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Not a great experience

January 01, 2019

Understaffed. Fee charged for ordering on line is a joke. There is no convenience for doing so if you still have to wait on a long line for just one usher to scan your ticket. I suppose you avoid standing in line to purchase a ticket. Seats are very comfortable but finding row and seat number could be made easier. Ads and coming attractions are too long. Sound volume is way too loud. Parking was a nightmare.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worst theatre management. General manager is an incompetent buffoon.

May 12, 2019

The theatre itself is fine: decent seating, decent screens, decent sound, etc. The problem is the theatre management itself. They are totally incompetent when it comes to customer service and proper management. Experienced extreme embarrassment and humiliation due to the staff here, who ejected our family from the theatre without any plausible reason. In the process of this, they not only humiliated us but they also assaulted our family and physically coerced us out of the theatre. Additionally, in removing us from the theatre they initially promised us a refund which they then later denied us. Thus, not only are the customer relations at this theatre utter garbage, the staff here, including the general manager, who's name was given as simply 'Jason' (it is not known whether he was telling the truth regarding this name), are also implicated in crimes of assault and attempted theft. We will never go to this theatre again, which we have been customers of for over a decade, due to this atrocious treatment. I also advise others to not visit this theatre if they desire not to have a rare night out with the family (which had been planned for weeks in advanced) ruined by the hands of inept dolts.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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