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User rating: 2.03 Rate Theater

16820 Main St., Wildwood, MO 63040

636-273-1001 | View Map


2.03 / 5

User rating: 2.03

 



  • General Experience User rating: 2.66666666666667
  • Concession User rating: 2.5
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1.5
  • Customer Service User rating: 1.5

 

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Theater Reviews

Showing 1 to 2 of 2

Worst customer service ever

May 14, 2023

The staff assumed I was not paying for a ticket even though I had bought two for myself because I didn't like the first one and it wasn't right to ask for a refund because I wasn't going to be that person but the lady working their with the blonde hair assumed I had not payed for a ticket at all I will never be returning because how I was treated I'm on 16 and I don't feel like that behavior should be accepted I know she was doing her job but assuming that I hadn't payed for any tickets even though I showed her many times she assumed I hadn't and saying I was in a different movie when I wasn't only for the ones I payed for now is that fair to me

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Major Decline in Quality

May 27, 2023

We’ve been coming there for years, and it's sad to see the theater's decline. The separate bar area was a significant draw, especially as it offered a relaxing place before the movie. The random boxes and junk placed in the halls look terrible. The seats were filthy last night. It went from the nicest cinema in the area to the worst. It's not staffing, either. There was a handful of staff working but mostly standing around instead of cleaning properly or moving the stuff randomly placed to somewhere out of sight. Many friends agree with the disappointment.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2
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