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User rating: 2.72 Rate Theater

746 Centre Street, Auburn, ME 04210

207-786-8890 | View Map


2.72 / 5

User rating: 2.72

 



  • General Experience User rating: 2.66666666666667
  • Concession User rating: 2.4
  • Cleanliness User rating: 3.2
  • Theatre Presentation User rating: 2.75
  • Customer Service User rating: 2.6

 

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Theater Reviews

Showing 1 to 5 of 5

LOVE this theater!

July 09, 2021

My family has been seeing movies at this location for years, and even before the renovations (which were completed just before COVID hit) it was always an enjoyable experience. Sound quality, theater temperature and customer service were always very good. Now, with large, fully reclineable seats with individual heating/cooling functions and much improved theming & decoration, this old favorite is even better!

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

June 06, 2021

Wish I could give all 0s

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worst customer service EVER!!!!!

June 06, 2021

It was 100’ and the AC in our theater wasn’t working. Both the general manager and assistant manager were aware and did nothing. I spoke with the assistant manager who gave me passes and said he could only do that if people complained. There were only 6 of us in there theater but he said they didn’t move us because they didn’t want to inconvenience “all those people”. All 6 of us in the theater…..he was EXTREMELY rude as was an older employee and when I told him he should have been proactive which he claimed he was, so I asked him what it meant, he told me I was a VERY RUDE customer. Because he said this I said I wanted to record the conversation and he left. I spent $75 and I was given $32 worth of passes….. seriously…..

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Did not show the Gosnel Movie

October 25, 2018

I hate it. It did not show the Gosnel Movie, this week #9, 1. 3 million dollars. Shame on you, Flagship. I will go to Westbrook, Maine to see this AWESOME MOVIE. We need. BETTER CHOICE AND HIGH QUALITY MOVIES.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

The only issue I have is the temperature - sometimes it is VERY COLD in the theater - although last time we went it was fine.

July 22, 2016

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 5
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