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User rating: 2.14 Rate Theater

300 Professional Court, New Albany, IN 47150

844-462-7342 | View Map


2.14 / 5

User rating: 2.14

 



  • General Experience User rating: 2.5
  • Concession User rating: 1.6
  • Cleanliness User rating: 2.4
  • Theatre Presentation User rating: 2.4
  • Customer Service User rating: 1.8

 

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Theater Reviews

Showing 1 to 5 of 5

BETTER BRING A BLANKET!!

December 27, 2018

Went to see Bohemian Rhapsody and we all stayed in our coat & gloves. No heat in theater. Second experience I've had at this theater where the heat was not turned on for whatever reason.

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

Cold theater

January 18, 2020

Went to see the movie Just Mercy and there was no heat in Stadium 16. Several people complained to Employees and the Manager was a no show. Several people said they will not return. Some waited in line 20 minutes to purchase tickets which you now need to get from the concession stand. Don’t go here unless you have coat gloves and hats!

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Cold Theather

February 21, 2020

Visited this theater and there was no heat in the stadium. We were not warned of this and the movie was 2 hours long. There was also trash and popcorn all over the floor. Never saw this theater in this condition. I was also informed that they are very understaffed. The Manager did not bother to come down to address the upset customers who waited patiently to explain their experience. Won't be coming back here - go to Louisville for your Movies. Such a shame, this place used to be nice.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Popcorn being served from a plastic bin on counter

December 01, 2019

We arrived at 950 for a 10:10 movie and ordered popcorn. It was in a plastic bin on the counter, I asked why it wasnt in the popper and hot and was told they were cleaning the popper. This should be done after last movie. Also the place was filthy, trash overflowing from every trash can, popcorn all over the floor. I am glad our area will soon have another choice other than Regal.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Regal has Ruined itself

September 18, 2021

Since the new GM, Nick, has taken over this place really has gone downhill. He lets the staff play on their phones, eat, sit on counters, and drink in the concession stand all the time. Even in front of customers.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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